If you have used the old login for the databases, you may experience trouble when first starting out with the new login. If you encounter an error when accessing library links and you are using MyPioneerPortal, try opening an incognito window and copying and pasting the link into it. To permanently fix this issue, clear out your cache on your browser.
Watch this video to see how to clear your cache or open an incognito window: https://drive.google.com/file/d/1A6r4G0dKX4GtZ8f1W537F8aIRADzDxyI/view
If you receive an error (see below) that says "Oops," please contact firstname.lastname@example.org and tell them you receive the Oops error when trying to log into the libraries' databases.